My Resume

HubSpot, Cambridge MA

Senior Implementation Specialist – (2016–present* )

Collaborated with the Business Enablement team to advocate and prioritize internal tool functionality requirements on behalf of my team
Developed and delivered internal-facing training resources to promote success with new tools and processes
Trained and provide day-to-day job advice to new team members on job efficiency and funnel management
Ran call listening sessions and reviewed peer communication strategies to support team members developing deeper relationships with customers
Mentored 3 new IS team members through their new hire projects and guided their growth in core job skills
Planned and hosted Direct Services-wide events to promote collaboration in solving for customer success

HubSpot, Cambridge MA

Implementation Specialist – (2015– 2016)

Manage customer onboarding success and happiness, driving an average app adoption of 72% at 90 days
Designed and delivered a customer facing Campaign resource, promoting better understanding of onboarding inbound methodology
Selected to represent the Implementation Team for the Inbound Angels program, proposing a team specific solution to increase onboarding customer NPS scores by leveraging the Inbound conference
Appointed as IS Culture Squad Chairperson to organize and communicate internal team activities promoting team bonding and HubSpot culture
Inbound Certified, HubSpot Certified

Epic Systems, Madison WI

Project Manager/Implementation Consultant (2012– 2014)

Client Project Management

Implemented the Physician Ordering application for an eight-hospital system, undertaking Epic’s largest Inpatient project with 40+ specialties, by gathering requirements, proposing solutions, building, and testing, resulting in 50 streamlined Inpatient workflows from multiple legacy
Coordinated cross-app workgroups with a 35+ customer team and C-Suite, Project Team, Ambulatory, Scheduling, and Training Leads to meet government regulations and incentive programs.
Championed client development requests, creating next-version improvements for 3 distinct

Internal Contribution

Appointed to lead the Ophthalmology specialty area, analyzing information from 4 physician groups and 2 other applications to produce company-wide Ophthalmology recommendations and new project
Consolidated Epic-wide physician specialty build and generated a cohesive system for managing content build, reducing the cost and number of meetings for physician Subject Matter Experts by 25%.
Provided at-elbow support and solution consultations at eight distinct Epic sites, facilitating project teams to meet Key Performance
Absorbed and effectively used over 10 modules in 2 years earning certificates for EpicCare Inpatient and Reporting 2010, 2012, and 2014 with experience supporting OpTime (Surgery), Radiant (Radiology), Cupid (Cardiology), Stork (Labor), Beaker (Lab), ASAP (E.D.), and Ambulatory (Outpatient)

Vida Management, Huntington Beach CA

Personal Assistant / Child Care Provider – (2011– 2012)

Organized and digitized medical billing charts for employer’s clients.
Proposed, planned, and executed weekly excursions and coordinated with employers schedule resulting in on-time and on-budget
Responsible for the health and safety of employer's daughters, aged twelve and
Provided math and language tutoring, improving homework completion and

Skyline High School College Outreach, Oakland CA

High School Teacher’s intern – (Spring 2011)

Created 24 new lesson plans, exercises, and tests tailored to the learning needs of two high school classes resulting in a 10% average improvement in class grades, and 25% improvement from students at risk for
Tracked content absorption in classrooms using standardized metrics, validating new teaching

University of California, Berkeley (2008 - 2012)

Bachelor of Arts in History, additional coursework in Pre-Dental Studies

Honors Thesis on East German cinema and the evolution of the Hitler Youth Generation

HTML, CSS, JavaScript, Microsoft Office

Conversational in French and German: Studied in Germany, Exchanges to France and Japan

Avid cook/ribbon-winning pie-maker, world traveler, trombone/ guitarist, Social Planner

Volunteer and activist: Big Sister with the BBBS of Boston, Amnesty International member for social justice

*last updated January 2018